About Us
We're an independent energy provider based in the UK, committed to innovation, transparency, and customer satisfaction.
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Agile Solutions
Our independence allows us to quickly adapt and offer flexible energy solutions.
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Customer First
We prioritize simplicity and clear communication to make your experience seamless.
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Local Support
Our local team is always ready to provide quick, reliable assistance.
Featured Offerings
Our featured offerings include the following key services, each designed to meet your specific energy needs:
Rating-Based Products
As a valued renewing customer, we offer exclusive savings based on your rating, rewarding your loyalty with specially tailored deals.
Credit-Based Products
We offer tailored products with the best rates for businesses with strong credit scores, reflecting your solid credit standing
Rating-Tracking Products
For Businesses with limited credit history, start with a competitive rate and enjoy lower costs as your credit improves over a 12-month contract.
Features
Explore the features designed to enhance your experience with our offering, at every turn.
Tech-Driven Approach
Duke simplifies energy management with easy-to-use tools for tracking, pricing, and updates.
- Simple energy management tools
- Automated reports
- Real-time pricing
Customer App Features
- Submit meter readings effortlessly
- View and pay bills in real-time using Apple Pay, Debit, or Credit Card
- Access live chat for immediate customer support
- Get reminders for bill payments and contract renewals
- Monitor your rating with our advanced algorithm
Partner Platform Features
Duke simplifies energy management with intuitive platforms for customers and partners.
- Real-time pricing updates
- Automated commission reports
- Multi-site management
- Transparent, system-determined pricing
- Advanced performance tracking
Explore the Benefits We Offer
See how our services provide practical and valuable solutions tailored to you.
Simple Billing
We offer fair, transparent pricing and a customer app that breaks down your bills and reminds you to submit meter readings.
Rapid Assistance
We provide quick, efficient support to keep you updated and informed with the latest advancements.
Tech-Driven
Our tech-focused solutions use data and advanced tools to keep you ahead with seamless innovation.
Frequently Asked Questions
Here are some of the most frequently asked questions we receive:
How can I submit my meter readings?
You can easily submit your meter readings through our mobile app or website. Simply log in to your account, navigate to the meter readings section, and enter the details. It’s quick and straightforward.
What payment methods are available for my bills?
We accept various payment methods including Apple Pay, Debit, and Credit Card. You can view and pay your bills in real-time through our app or website.
How do I get in touch with customer support?
You can access live chat support directly from our app or website for immediate assistance. Alternatively, you can also reach us via email or phone.
Will I receive reminders for bill payments and contract renewals?
Yes, we send out reminders for bill payments and contract renewals to help you stay on top of your responsibilities and avoid any disruptions.
How does the rating algorithm work for my account?
Our advanced rating algorithm monitors your credit performance and adjusts your rates accordingly. As your credit rating improves, you benefit from more competitive energy costs.
Contact Us
Contact us for a quote or help.
Address
167-169 Great Portland Street, 5th Floor, London, England, W1W 5PF
Call Us
03300880161
Email Us
info@dukeenergy.co.uk