FAQs

Frequently Asked Questions

Here are some of the most frequently asked questions we receive:

How can I submit my meter readings?

You can easily submit your meter readings through our mobile app or website. Simply log in to your account, navigate to the meter readings section, and enter the details. It’s quick and straightforward.

What payment methods are available for my bills?

We accept various payment methods including Apple Pay, Debit, and Credit Card. You can view and pay your bills in real-time through our app or website.

How do I get in touch with customer support?

You can access live chat support directly from our app or website for immediate assistance. Alternatively, you can also reach us via email or phone.

Will I receive reminders for bill payments and contract renewals?

Yes, we send out reminders for bill payments and contract renewals to help you stay on top of your responsibilities and avoid any disruptions.

How does the rating algorithm work for my account?

Our advanced rating algorithm monitors your credit performance and adjusts your rates accordingly. As your credit rating improves, you benefit from more competitive energy costs.