At Duke Energy, we value our customers and therefore are committed to helping you bloom.

That's why we have developed our Rating Algorithm - an innovative scoring system that rewards our customers. Start on a Bronze score and work your way up the ratings to enjoy different benefits.

See which benefits you could have access to below!

This rating is a result of either poor payment history or issues with engagement. This flag alerts us to assist you in improving your rating.

The starting rating, you will see this increase over time based on good payment history and engagement.

• Silver exclusive energy products - upon renewal, get access to cheaper and exclusive products for your rating

• Gold exclusive energy products - upon renewal, get access to cheaper and exclusive products for your rating
• Dedicated customer support line - a team catered to your needs, assisting and guiding you with any questions or queries you may have
• Have your say - we value our most engaged customers' ideas and feedback to improve our future services

• Platinum exclusive energy products - upon renewal, get access to cheaper and exclusive products for your rating
• Dedicated customer support line - a team catered to your needs, assisting and guiding you with any questions or queries you may have
• Exclusive events - for insights into the industry, networking opportunities, connect with energy enthusiasts and enjoy fun reward days out
• Incentives and gifts - Be included in incentives or gifts for being one of our best customers
• Exclusive PR opportunities - If your business is selected, we can do a bespoke PR event to help promote your brand
• Beta access to platform and product updates - be the first to unlock our platform and product updates; we are always tailoring our systems to provide you with the best experience!